Conflict resolution, mediation & more – Human Relations Month

Conflict resolution is more than a catch-phrase, but a real way of engaging with your neighbors, classmates and co-workers in a productive, peaceful way. In fact, today is National Conflict Resolution Day, helping to close out National Mediation Week.

These skills are essential in daily interactions with others, and Human Relations Month is the perfect time to refine and improve upon ways that move us toward living with each other in harmony and while retaining dignity. Or, in more common terms, respect.

Here are six easy steps to get there:

Listen
Hear, see and feel the other person’s story.

Identify
Look for interests and common ground.

Share
Offer and ask for more information.

Talk
Speak from your point of view.

Empathize
Look at the situation from the other person’s perspective.

Negotiate
Work together toward resolution.

If you take the time and L.I.S.T.E.N., you can invest in building better relationships. And that will make the world a better place for us all.

Interested in other ways to help deflate conflict? Have some ideas of your own that don’t include knives, guns, poison or fists? Tweet us using the hashtag #pchrchat.

We’ll explore the thoughts you tweet us and a few of our own in greater detail from noon to 1 p.m. Friday, Oct. 30 during our next Twitter chat. Remember: find us on Twitter @PhilaComHumRel.

Conflict resolution Twitter chat

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